Shipping policy
Your order will be posted as soon as possible after receipt of your order. All parcels are posted from the United Kingdom.
United Kingdom
All parcels are sent with Royal Mail. You may choose from a number of options including:
Standard first class - next day delivery aim
Standard second class - delivery aim within 3 working days
Tracked 24 - delivery aim within 24 hours
Tracked 48 - delivery aim within 48 hours
Australia, New Zealand, Canada, Brazil, Argentina, Chile and Mexico
All parcels are sent with a tracked service with Royal Mail who handle the order as it travels out of the UK, then passed to their delivery partner in your country. Customs fees or taxes may be incurred, these are the responsibility of the customer to pay. Unfortunately I cannot calculate customs fees in advance.
International tracked - delivery aim within 5-7 working days
EU and US
Regrettably I no longer post to EU countries due to complicated regulations and I am currently unable to post to the US due to tariffs.
All other countries
If your country is not listed as a postage option here, unless there is a reason which prohibits posting to your location, this is usually because I have not received a demand for orders from the country. Please get in touch and I will explore postage options.
Lost or damaged parcels
If your parcel has not arrived a few working days after the stated delivery aims above, or your parcel has arrived damaged, please get in touch.
Sales policy
All sales made through the web shop are taken securely through a third party payment provider.
Refunds
Refunds are only granted in certain circumstances including, if you change your mind or ordered the wrong item, I can issue a refund before your order has been posted. Or if your order is lost, damaged or faulty. Refunds will not be granted for digital items under any circumstances.